FAQ's

How long will my order take to ship?

We try our hardest to have shipped orders go out within 1-2 days that the order is placed. Depending on how busy we are at the time, it may be the same day the order is placed. It is our goal to get the order to you as quickly as possible. 

Please Note: Melmarie Skincare holds no responsibility for an item once it is marked as delivered. Our package tracking is our only way of verifying if an order was received, therefore once a package is marked delivered we have no control of it beyond that. 


What is the best face care routine for normal skin?

 Products we recommend:

  • Simply Bare Oil Cleanser - This is a great substitute for makeup wipes. It works great to take off your makeup, or just as an everyday cleanser.
  • Simply Young Face Moisturizer - This is our cream moisturizer. If you notice too much moisture with this, only use it every other day.
  • Vitamin C Serum - This serum balances out your skin tone and brightens your complexion. We recommend using this product at night.
  • Simply Foam - This is our foaming face cleanser. It is perfect for those who do not prefer the oil cleanser or for those who like to double cleanse using the Simply Bare and the Simply Foam. 
  • Simply Bright - Simply Bright is our tinted moisturizer. Many people like to use this at the beginning of their makeup routine to even out the skin tone and to have a good base for their makeup.
  • Brightening Toner - This toner is perfect for those with normal skin. It works to brighten your complexion and leaves your face feeling clean and refreshed. 

Skincare doesn’t fit in a perfect box, it is different for everyone. Some of these products might not work for your skin and that is okay! This is just a good baseline for those with normal skin. You can add or subtract products from here. 


What is the best face care routine for oily skin?

 Products we recommend:

  • Simply Bare Oil Cleanser - This is a great substitute for makeup wipes. It works great to take off your makeup, or just as an everyday cleanser.
  • Hyaluronic Serum - This is a very light moisturizer, but it still gives your skin what it needs. The Hyaluronic Acid works to lock in the moisture already on your face and it is one of the best moisturizers in the world.
  • Vitamin C Serum - This serum balances out your skin tone and brightens your complexion. We recommend using this product at night.
  • Simply Cleanse - This is a Glycolic Acid face wash. This is one of the most important products to use if you have oily skin. Glycolic Acid works to reduce excessive oil and prevent clogged pores. This should reduce new breakouts.
  • Simply Bright - Simply Bright is our tinted moisturizer. Many people like to use this at the beginning of their makeup routine to even out the skin tone and to have a good base for their makeup.
  • Clarifying Toner - This toner is perfect for reducing oil and making your skin feel fresh.
  • Simply Renew - Simply Renew is our Retinol Cream. Retinol also helps prevent the clogging of pores and it also helps heal and reduce wrinkles and acne scars.

 Skincare doesn’t fit in a perfect box, it is different for everyone. Some of these products might not work for your skin and that is okay! This is just a good baseline for those with oily skin. You can add or subtract products from here. 

What is the best face care routine for dry skin?

Products we recommend:

  • Simply Bare Oil Cleanser - This is a great substitute for makeup wipes. It works great to take off your makeup, or just as an everyday cleanser.
  • Simply Young - This is our cream moisturizer. If you notice too much moisture with this, only use it every other day.
  • Hyaluronic Serum - This is a very light moisturizer, but it still gives your skin what it needs. The Hyaluronic Acid works to lock in the moisture already on your face and it is one of the best moisturizers in the world.
  • Vitamin C Serum - This serum balances out your skin tone and brightens your complexion. We recommend using this product at night.
  • Simply Bright - Simply Bright is our tinted moisturizer. Many people like to use this at the beginning of their makeup routine to even out the skin tone and to have a good base for their makeup.
  • Hydrating Toner - This toner cleanses the skin while also adding the extra hydration that those with dry skin need.

 Skincare doesn’t fit in a perfect box, it is different for everyone. Some of these products might not work for your skin and that is okay! This is just a good baseline for those with dry skin. You can add or subtract products from here. 


What is the best face care routine for combination skin?

Products we recommend:

  • Simply Bare Oil Cleanser - This is a great substitute for makeup wipes. It works great to take off your makeup, or just as an everyday cleanser.
  • Simply Young - This is our cream moisturizer. If you notice too much moisture with this, only use it every other day.
  • Hyaluronic Serum - This is a very light moisturizer, but it still gives your skin what it needs. The Hyaluronic Acid works to lock in the moisture already on your face and it is one of the best moisturizers in the world. If you notice too much moisture with this, use it only every other day.
  • Vitamin C Serum - This serum balances out your skin tone and brightens your complexion. We recommend using this product at night.
  • Simply Foam - This is our foaming face cleanser. It is perfect for those who do not prefer the oil cleanser or for those who like to double cleanse using the Simply Bare and the Simply Foam. 
  • Balancing Toner - This toner works to balance the skin tone and even out oil production.

 Skincare doesn’t fit in a perfect box, it is different for everyone. Some of these products might not work for your skin and that is okay! This is just a good baseline for those with combination skin. You can add or subtract products from here. 



When and where can I pick up my online order if I choose local pickup?

There are two places that you can pick up online orders if you choose local pickup.

  • 20406 Road 21
  • Fort Jennings, OH 45844

    Orders are sat outside every day from 9a.m. to 8p.m.

  • 20 High St
  • Fort Jennings, OH 45844

    You can pick orders up here on Tuesdays from 12p.m. to 7p.m. and weekends we are open for the Monthly Fix. Check out our Facebook page to see what weekends the store is open!


     You will receive an email when your order is ready for pickup. Your order will only be sat out AFTER you have received the email. 

    Please drive slowly up the lane as we have a lot of traffic in the lane.

    WINTER PICKUP

    Packages will be sat out when temps are over 20 degrees. Please check temps before arriving in cold weather. Thank you!


    Where can I shop in person?

    Our in person store is located at 20 High StFort Jennings, OH 45844


    What are the store hours?

    The store is open every Tuesday from 12p.m. to 7p.m. and one weekend a month for our Monthly Fix. Check out our Facebook page to see which weekend we are open each month. 


    What if my order has arrived and it’s not correct?

    Please email as soon as you can, and we will do our best to make it right ASAP!  Email: tracey@melmarieskincare.com


    Do you offer returns?

    No, because of the nature of our products we do not offer returns. If you are having problems with a product, email us at tracey@melmarieskincare.com and we will do our best to make things right.


    Is there a “use by” date for the products?

    While our skincare products are made for the longest shelf life we can, products made with natural ingredients will not last as long as those filled with chemicals. Please use products within a year of purchase. If you notice an “old crayon” smell (this is an oil that is past its shelf life), please discard. 


    Do you offer samples?

    We currently do not offer samples. We feel our pricing is affordable for natural skincare and we stand behind every product that goes out the door. It is also more expensive on our end to be able to send out free samples and we want to keep our retail cost as affordable as possible for our customers!